Support. Boink! Draw & Bounce.
Something not working, or a level driving you up the wall? Check the answers below, or email us — a real person reads every message.
It helps to include your iPhone model, iOS version, and the level (for example “W9 9-6”, shown at the top of the screen).
How do I play?
Touch the screen to drop the ball — the same touch starts your line, so keep your finger down and draw. Guide the ball into the green cup. You have a limited amount of ink, shown at the top. Undo removes your last line; Restart starts the level again.
What are the rings and stars?
Gold rings must all be passed through before the cup unlocks. Stars are optional: grab all three for a perfect score. Your best result on each level is always kept, even if a replay goes worse.
The next world is locked. How do I open it?
Each world on the map has a star gate. Go back to earlier levels and collect more stars — the map shows how many you need.
I'm stuck on a level.
Tap Hint. You start with 3 free hints and get 1 more each time you finish a world. You can also watch a short video for a free hint, or buy hint packs in the shop. A hint shows a route that wins when you trace it; once revealed, it stays free on that level.
I bought Remove ads on another device. How do I get it back?
Open the shop (the cart button) and tap Restore purchases. Make sure you're signed in with the same Apple ID you bought it with.
I bought hints but don't see them.
Hints are added as soon as Apple confirms the purchase. If a purchase needed a parent's approval (Ask to Buy), the hints appear after it's approved — keep the game open or reopen it. If they still don't show up, email us with the date of purchase and we'll sort it out.
Will I lose my progress if I delete the app?
Progress, stars and hints are saved on your device, so deleting the app removes them. Remove ads can always be restored with Restore purchases.
How do I turn off the music or sounds?
Use the music note and speaker buttons at the top of the screen. They are separate, so you can keep sound effects with the music off.
Why does a grown-up question appear before buying?
Boink! is played by lots of kids, so every purchase sits behind a quick question that a grown-up can answer.
How do I request a refund?
Purchases are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com.